Process
All products are cut, sewn and riveted in our workshop at 64 Sherbrook Street in Winnipeg, Manitoba. We craft our products in small batches ranging from 4-8, with the exception of a few made to order items. This ensures the thoroughness and attention to detailed required to make quality hand made products. We believe in timeless designs that age well and won’t expire with ever-changing technological trends. Each design is put through rigorous field testing (Thanks to our friends) to ensure ruggedness and practicality of use.
Materials
The materials used to construct our products are all derived from natural fibres that allow the products to age gracefully as they meet head on with the elements. With the appropriate care* your product will act as unique form of documentation for your daily excursions and travels.
We do our best to source all of our materials from suppliers who are proud of their process and conscientious towards environmental and labour laws. We are continually striving to evolve and better our practices as we delve further into our industry. Please don’t hesitate to inquire if you have any questions or concerns.
Metals
The solid brass and copper used in our rivets and hardware not only provide strength and durability but will oxidize and and darken with use.
Cloth
The cotton duck canvas and twills both dry and waxed will gain unique fades and creases throughout their lifespan. The cotton allows for the application and renewal of your own waterproofing waxes throughout its lifespan.
Leather
Full grain vegetable tanned leather embraces the most durable portion of the animals hide while featuring all the nicks and blemishes that animal accumulated throughout its life span. We employ particular care when choosing the correct weight and portion of the hide for each product. The variance in shade and grain consistency from product to product is what makes each product unique.
*see product care section
Exchanges/Returns
Wilder Goods will accept returns in the form of an exchange or store credit for any items purchased on wilderwpg.com. Due to the nature of small batch production, we cannot offer refunds of any kind. For any concerns regarding our product, drop us a line prior to your order and we can help make sure that it fits what you are looking for in both style and function.
How to complete a Return or Exchange:
1. You may Exchange any item if you are not satisfied with the size, colour, or fit; Returns or Exchanges can be made for any item with a defect. If your item has a defect, we will happily pay return shipping for all US and Canadian residents.
2. Please contact us about any Returns or Exchanges within 14 days of receiving your item via (info@wildergoods.com). All Returns and Exchanges must be approved beforehand. Once we have approved your return, we will send you further instructions. After your Return is processed, you will be issued a credit for the retail price of the item. The buyer is responsible for all shipping fees.
3. Returned and Exchanged items must be in new condition, unworn/unused, with the original tags attached.
Please note: Wilder Goods cannot assume responsibility for reimbursement or compensation for packages lost in transit without proof of delivery to Wilder Goods.
Limited Lifetime Warranty
Wilder Goods offers a limited lifetime warranty for every in-line collection style purchased from our retail store or www.wilderwpg.com
We stand by the design, quality and craftsmanship of our goods which is why we cover any defective items stemming from production error or material defect. Some examples include zippers, hardware, stitch.
Our warranty does not cover general wear and tear, damage from extreme use, or damage caused from using an item outside of its intended purpose. Similarly, disregard for the product care instructions nullifies our limited lifetime warranty.
Please note that every item is subject to review and some repairs may require a fee. All repairs require a receipt.